Lauren Jobling Counselling Privacy and Cookies Policy
Privacy:
The General Data Protection Regulation (GDPR) means you have the right to know why Lauren Jobling Counselling (“we or “us” or “our” ) require personal information from you, what we do with it, and who we might share it with.
Data controller
Lauren Jobling Counselling acts as the data controller.
What data do we collect?
Lauren Jobling Counselling collects the following data:
- Your name, address and date of birth
- Your contact details (phone number and email address)
- The name and address of your GP
How do we collect your data?
You provide us with most of the data we collect. We collect data and process data when you:
- Use or view our website via your browser’s cookies
- Voluntarily send us a message via our website contact form
- Email or call us directly
- Sign our counselling and psychotherapy agreement
How will we use your data?
We use the information that you have given us to arrange and conduct appointments.
The information you provide is confidential. However, we may share this information with your GP or the law under the following circumstances:
- It appears that you are at serious risk to yourself or the safety of others is at risk
- We are required to provide notes or disclose information by a court of law
We only collect the information that is needed and we do not retain it for longer than necessary.
Lauren Jobling’s work is regularly supervised by a senior psychotherapist in accordance with good professional practice. She is a student member of UKCP and abides by the code of ethics.
How we store your personal information
All personal information including your contact details, GP information and emergency contact number is stored on a secure password-protected laptop. Hard copy notes are stored in a locked cabinet.
What is the legal basis for using your personal data?
Under GDPR, we use contract, legitimate interest or consent as the legal basis for processing personal data.
In certain circumstances, some personal data may be shared without consent, such as to prevent and detect crime or to produce anonymised information.
What are your data protection rights?
We would like to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email info@laurenjoblingcounselling.co.uk or call us at 07792757778.
Cookies:
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
Cookies help us understand how the website is being used and improve your user experience.
What types of cookies do we use?
Analytics Cookies – Analytics Cookies monitor how users reached the website, and how they interact with and move around once on the website. These cookies let us know what features on the website are working the best and what features can be improved.
Our Cookies – Our cookies are “first-party cookies" and can be either permanent or temporary. These are necessary cookies, without which the website won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 22 October 2021.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
You can also contact the Information Commissioner’s Office if you are dissatisfied with how we have used your information. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk.